Privacy Policy

Last Updated: 31/07/2023

At A Step Above Wellness, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services. By using our website or providing your personal information, you consent to the practices described in this policy.

Information We Collect

We collect certain personal information from users and visitors of our website. The types of information we collect include:

      • Email address: We collect email addresses when you subscribe to our newsletter.

      • Name, Email Address, and Phone Number: When booking a consultation or signing up for a package on our patients’ booking system, JaneApp, we collect your name, email address, phone number, and other treatment-related information.

      • Cookies: We use cookies to enhance our website’s performance and relevance and provide personalized ads.

    How We Collect Information

    We may collect your personal information through the following methods:

        • Contact Forms: Information provided by you through contact forms on our website.

        • Registration: Information you provide when registering for consultations or packages on JaneApp.

        • Cookies: Information is collected through cookies as you interact with our website.

      Purpose of Information Collection

      We collect and use your personal information for the following purposes:

          • Sending Newsletters: To send you newsletters and updates related to A Step Above Wellness.

          • Booking Consultations: To facilitate the booking process for consultations and packages on JaneApp.

          • Targeted Ads: To provide personalized ads and improve user experience on our website.

        Sharing of Information

        We do not sell your personal information to third parties. However, we may share your information with a third-party marketing agency that assists us in our marketing efforts. These agencies are contractually obligated to use the data strictly for our marketing purposes and are not permitted to use it for their benefit.

        Data Security

        We take data security seriously and employ industry-standard measures to protect your personal information. Our website is hosted on a top hosting service, and our tech team ensures that our site remains up-to-date with the latest security protocols. Additionally, patient information on JaneApp is encrypted using 256-bit encryption when transmitted between your device and our servers, ensuring the same level of security as your banking information.

        Use of Cookies

        Cookies are small data files stored on your device when you visit our website. They help enhance website performance and relevance and provide personalized ads. While users can control cookies using ad blockers, we recommend allowing cookies to have a better user experience on our website.

        Children’s Privacy

        Our website is not intended for children, and we do not knowingly collect personal information from children.

        Data Access and Updates

        You can manage your personal information in the following ways:

            • Newsletter Subscriptions: To unsubscribe from our newsletter, click the “Unsubscribe” button in any of our newsletter emails.

            • Editing Personal Information: Clients can access a secure client portal through Jane called “My Account,” where they can edit and update their personal information. This account can be set up when you complete the Online Booking process or when you receive your Welcome Email.

          Compliance with Data Protection Laws

          We comply with Canada’s anti-spam legislation (CASL) in our marketing and communication practices.

          Applicable Location

          This Privacy Policy is applicable to users located in the regions where our business operates.

          Contact Us

          If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us at

          Using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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